Conflict Resolution

COURSE DESCRIPTION

Building skills in anger management, perspective-taking, and problem-solving strategies.  Participants explore conflict resolution styles that achieve positive results and use problem-solving techniques in emotionally charged situations to achieve mutually satisfying outcomes. Participants are taught to isolate the cause of a problem, communicate their feelings in neutral language, negotiate solutions, and be willing to compromise. Participants explore the effects of tone of voice, body language, and personal responsibility. They engage in participatory activities such as role-playing and improvisation, which broadens perspective and sharpens listening skills.

LEARNING GOALS & OBJECTIVES

• Recognize problems that arise from reacting to conflict with aggressive behavior
• Understand how listening is a tool and form of respect
• Identify the role of tone and body language in conveying one’s point of view
• Learn to create a non-threatening environment
• Focus on compromise rather than on winning
• Learn to negotiate mutually acceptable solutions through mediation skills and strategies and effective communications
• Learn the importance of taking personal responsibility
• Learn to become an effective peer mediator